" Arwes LLC, Terms of services ... To gives you The Peace of Mind ..!! "

© Terms of Services :
- Please read carefully every statement in this page to know your rights.
- Take a look into our Policy too, before dealing with us.
- These existing conditions is a formal contract between the company and the client ...
         When any client asked for a service from Arwes, It means a full agreement to these terms.

- The Company may change or update or delete any of the terms of service or privacy policy as it deems appropriate for themselves and without a shred of responsibility and the client is charged with that. But Company must notify its clients first by a declaration at the home page of the site so the client follow-up the new of terms and agreements from time to time.

- Arwes LLC, ... is Egyptian official company with limited liability and defamatory under Egyptian law.

© Required Documents :
¤¤ A copy of any formal written document with name and address ... It should be based on a recent date in the same year required the service.

© Secrecy Guarantee :
¤¤ Maintain the confidentiality of customer informations is illegal to be presented for anybody in any circumstances except for a government departments, formally and immediately notify the client is so, otherwise it is not authorized at all.

© Commercial Transactions :
¤¤ The company do not support in any way for any commercial transactions occurring outside the company range, note that the system of bank transfers [as a payment method] are not acceptable Except through our tickets system and not through any other means whatsoever.

¤¤ Do not accept or adopt any transfers or deposits made for anybody even if he is attributed to " Arwes ", but through our official payment methods. Or deliver it to The Financial Department At The Company.

¤¤ Ensure that you complete safety when you pay us using our official electronic payment methods. [CashU, OneCard, Visa, Visa Electron, MasterCard, ...etc].

© Terms of Web Hosting Services :
01 Client notified periodically about the servers status without exaggeration & very clearly, Cause we are confident the service that we offer.

02 Ensure the stability and the presence of the server on the network by 99.98%.

03 We do periodic backup (daily, weekly, and monthly) for the website files hosted on the server and maintain copies on a weekly foreign servers. Note it's the client's responsibility to maintain his own files and keep copies to be a reference to them when needed.

04 Taking into account the possibilities of the plan available to the client, such as number of databases and e-mail accounts and bandwidth .... Which shown in detail in the hosting plans offered on site.

05 Technical support to the customer who is on the problems or concerns related to host your site on the server, any programs that are placed on your space is outside the scope of support provided to the client, but are the responsibility of the client, But the client can ask for help in finding solutions when there are disruptions to those programs for a period not exceeding 20 minutes, then is calculated 20$ per hour, knowing that hosting technical support available throughout the day for free as described plans offered on site.

06 The customer can change the hosting plan that has signed on it and only pay the difference between the plans.

07 We are commited supplying the service required within 6 hours after confirmation of the arrival or transfer the amount of cash.

08 You can retrieve your money paid within 30 days of your request to the host and only if there is good reason for the Department, such as poor service or lack of efficiency of support staff.

09 When approaching the end of the hosting or the domain, there is pending notification of the client accepted the 10 days until the renewal of the account, in the case of non-renewal until the day the invoice is signed, the account automatically deleted and therefore disclaim responsibility for files or contents of the account deleted, although we do during those 10 days take backup copies of the contents of third-party site before deletion.

10 When you try to renewal after the deletion will be paid an amount of 40$ cost of re-install the backup on this deleted account.

11 Space purchased by the client is for the client only and is not entitled to a final re-sale or lease, or indivisible, and when we discover that ... the account will be suspended immediately.

12 Support of the client is a technical support and solve any problems or questions about the hosting and we have no relationship to the content site as long as [it didn't contain illegal contents].

13 Can not recover money paid after the 30 days and that at the request of the client terminate the contract, and we deduct the price of domain taken when purchasing of the hosting space.

14 Full Commitment to the instructions of Arwes Management Dept. and Client must bear the all consequences if he fails to carry out those instructions ... It's for safety of the server and websites hosted on it.

15 When there is any trouble from technical support staff to the service offered to customers upon immediately to evaluate the employee through the window of LIVESUPPORT and write the reason of assessment in this way for the Administration to take the necessary, and in return ... It is not allowed to insulting the company's employees, whatever the circumstances, You have to imagine the status of these and the pressure imposed on them from other clients.

16 Do not give your account information to any person for whatever reason, either if you had so as to modify or install a specific program on your site (it didn't contain illegal contents), you first have to notify a technical support staff the company to take necessary action and if we find any instances violation of that ... We will stop the site for security purposes.

17 When something goes wrong or a mistake happened on your Website because of you & (This was a critical bug) ... You must immediately contact one of the numbers on Hire Us page. & We will immediately and within 6 hours repair that flaw on your website.

18 When the presence of any content on your site may be detrimental to server such as IRC, SPAM, Warez, Cracks, or any other content that is contrary to the Terms of Use, the Company, immediately send warning to the owner of the site, If nothing happened ... Client account will be deleted permanently and can be up to financial penalties or legal repercussions .. This is for the safety of other sites hosted on the server.

19 We electronically recording all conversations between the client and the support staff and send a copy to the Support Department and another copy to the client, that is from both parties to take necessary legal action in the case of defamation or abuse of both parties, so as to ensure you better service.

© Terms of Domain Names Registration Services :
01 The company " Arwes " register domain names for clients and provide them the control panel of the entire domain and give them every bit of information needed for that, and therefore the client is responsible for the annual renewal of his domains and are responsible for its follow-up and thus It is the responsibility of the client any flaw might be happen.

02 For the domains obtained free on our hosting plans we are responsible for them, update them, follow-up them & re-new them in the same day the client paid for re-newal of his hosting plan.

So, when the client break on of these terms ... he will be immediately terminated.

And, If we breaks our promises, If we simulated with level of service doesn't exist,
Client has the all rights to claim on us ... & Take necessary legal action under this contract But does not offend or slander or any misuse of the name of the company or its representatives or employees in any way at all.